Booking

Single, double and triple rooms available

We have various rooms available in the heart of the city of Geneva to suit every budget and taste, with breakfast.

GENERAL BOOKING TERMS AND CONDITIONS

Thank you for your kind attention to our terms and conditions.

  • Rates

Rates include taxes and VAT.

  • Booking confirmation

You will receive a booking confirmation by email.

  • Credit cards accepted

A valid credit card is required to make a booking. This is required as security, except in cases of no-show (guest failing to turn up on the day of arrival with no prior warning).

Booking and cancellation terms and conditions for individuals

In order to complete a booking a payment guarantee must be made (the credit card number and expiry date) with written authorisation for the debit and the hotel must be informed of your hour of arrival as soon as possible. After 6:00 pm, the booking is no longer guaranteed, unless the first night has been paid for in advance.

The cancellation deadline is 48 hours in advance. In case of a no-show (guest failing to turn up on the day of arrival with no prior warning), and in cases of early departure during a stay, the hotel will charge for the entire stay as compensation.

To change or cancel a booking, please contact us by fax (+41) 22 781 59 33 or email hotelcarmen.gasser@bluewin.ch

All personal information is treated as confidential and used exclusively by Hotel Carmen and the Casy booking system. It will never be passed on to a third party.

Booking and cancellation terms and conditions for groups (3 rooms or more)

Booking terms and conditions

Following the booking, we will send you a booking confirmation by fax or email. Following this confirmation, a 50% deposit is payable by sending the credit card number and expiry date with written authorisation allowing us to take the payment.

We will send you a final room list one week before the arrival of the group for which the rooms have been booked. Settling the balance is required on arrival of the guests.

Please note that the booking will be confirmed upon payment of the deposit, and when no deposit is paid we reserve the right to recover the rooms.

Cancellation terms and conditions

Cancellation up to 2 months in advance : full refund.

Cancellation between 2 months and 1 month : 50 % of the booking refunded.

Between 1 month and 2 weeks : 30 % of the booking refunded.

Less than 2 weeks or a no-show : no refund.

Other booking methods

You can also make your booking by telephone on +41 22 329 11 11, by fax on +41 22 781 59 33 or by writing to this email address : hotelcarmen.gasser@bluewin.ch