BOOKINGS

SINGLE, DOUBLE AND TRIPLE GUESTROOMS


We have a wide range of guestrooms  to suit all budgets and all tastes in the heart of the city of Geneva. Breakfast is included.


  • Consult the prices and descriptions of the guestrooms
  • Book the room of your choice


GENERAL BOOKING CONDITIONS

Please take a moment to review our terms and conditions.

  • Prices: Prices include  VAT.
  • Booking confirmation: You will receive a booking confirmation by email.
  • Credit cards accepted: Bookings can only be made with a valid credit card. This is requested as a guarantee, except in cases of no-show (guest does not show up on the agreed arrival date without giving notice).


Individual booking and cancellation conditions

To finalise a booking you must send a guarantee of payment (credit card number and expiry date) with written permission for the charge to be made and inform the hotel of your arrival time as soon as possible. After 18 hours the booking is no longer guaranteed, unless the first night's stay has been paid for in advance.


Cancellations must be made 48 hours in advance. In case of no-show (guest does not show up on the agreed arrival date without giving notice) and in case of departure being brought forward during the stay, the hotel will charge the full stay by way of compensation.


To change or cancel a booking, please contact us via email.


All personal information is treated confidentially and used exclusively by Hôtel Carmen and the Casy booking system. It will never be passed on to a third party.


Group booking and cancellation conditions (three rooms or more)


Booking conditions

Following a booking, we will send you a booking confirmation by fax or email. Following this confirmation, 50% of the cost becomes payable, to be made by sending the credit card number and expiry date with written permission so that we can process the payment.


We will send you a final room list one week before the arrival of the group for which the rooms have been booked. The balance must be paid on the arrival of the guests.


Please note that the booking will be confirmed on payment of the account, and in case of non-payment we reserve the right to recoup the price of the rooms.


Our cancellation conditions

Cancellation 60 days in advance: full refund.

Cancellation between 60 days and 30 days: 50% of the booking is charged.

30 days to 15 days: 70% of the booking.

15 days to no-show: 100% of the booking.


Other ways to book

You can also make a booking by telephone on +41 22 329 11 11 or by email.